Privacy Policy
Effective from October 23, 2026.
1. Who is the data controller
The personal data controller is Lucie Novotná, Company ID: 19377070, operator of Solid Bistro & Bar. Business premises contact address: Turnovského 497/2, 100 00 Prague 10 – Strašnice. For personal data protection matters, please contact us at info@solidbistro.eu or by phone at +420 774 130 366. Verify the controller's registered office address prior to publication; the premises address may not replace it.
2. What data we process and why
When you book a table, request a private event, or engage in any related communication, we process the information you provide to us: in particular, your name, email, phone number, date, number of guests, and the content of your message. We use this data to process and confirm your request and for any necessary follow-up communication. The legal basis for this is pre-contractual negotiations and the performance of a contract pursuant to Article 6(1)(b) of the GDPR. We do not require consent to process this data for standard booking processing.
3. How long we retain data
We retain data from completed bookings for a maximum of one year after the booking has taken place or has been cancelled; data from inquiries are kept for a maximum of one year after they are closed. Afterward, we either delete them or irreversibly anonymize them. If a specific document is subject to a statutory archiving obligation, we only retain the necessary data for the period stipulated by the relevant legislation under Article 6(1)(c) of the GDPR. In the event of a specific legal dispute, we may retain the necessary data for the duration required to protect our legal claims based on legitimate interest under Article 6(1)(f) of the GDPR.
4. Who has access to the data
Only authorized personnel and, to the necessary extent, technical service providers for website, form, and email operations have access to the data. The data may be disclosed to public authorities if required by law. To be completed before publication: specific provider names, their roles, any additional processors, the place of processing, and any transfers outside the European Economic Area, including relevant safeguards under the GDPR.
5. Your Rights
Under the terms of the GDPR, you have the right to access your personal data and obtain a copy of it, as well as the right to rectification, erasure, restriction of processing, and data portability. You may object to processing based on legitimate interest. If any processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of the processing prior to its withdrawal. Please send your request to info@solidbistro.eu. We usually respond within one month; if a statutory extension applies, we will inform you of the reasons within this period. You also have the right to lodge a complaint with the Office for Personal Data Protection at www.uoou.gov.cz.
6. Obligation to provide data
Providing your details is generally not a legal requirement, but we need essential contact and booking information to process your request. Without it, we may not be able to confirm your reservation. Please do not include sensitive data, such as health information, in the free text field; any special requests should be discussed with us individually.
7. Cookies and automated decision-making
According to the operator, the website is used solely for bookings and inquiries, not for newsletters, advertising, or analytical tracking. We do not engage in automated decision-making with legal or similarly significant effects, nor in profiling. Please verify cookies and data transfers for embedded maps, reviews, and other external services before publishing; this draft does not replace the necessary consent configuration if the actual technologies require it.
8. Legal Framework and Updates
We handle personal data in accordance with Regulation (EU) 2016/679 (GDPR) and related Czech legislation, in particular Act No. 110/2019 Coll., on the processing of personal data. We update these policies whenever our processing methods change. This policy is effective as of October 23, 2026.